- Q & A
- How it does the job
- Delivery and Returns
- Compatible Cartridges
There are many reasons why you should choose to filter your water- to read about them, click here.
The 'Fountain 2' comes with two housings supplying a higher flow rate and capacity (delivering up to 4 litres of pure fresh water per minute). This also means a longer cartridge replacement period- only.
We recommend the Definitive Cartridge set (default option) for the 'Fountain 2' as it has been especially designed for UK water. It filters out chemicals, bacteria and sediments whilst keeping in all the minerals and nutrients essential for good health.
However, you may choose an alternative 'specialist cartridge' (note that that standard filter set is more than capable of removal typical levels of these contaminants in addition to the job jobs it does).
Filter configurations for specialist medical or health requirements are available- just get in touch.
Two housings means the cartridges only have to be renewed every 12-18 months
This system comes with a free reminder system when it's time to replace your cartridges. So you never have to worry about forgetting and you'll always have the highest quality drinking water on tap.
Available for collection at HQ, just order over the phone on 020 8539 4707.
What's In The Box
When you purchase a 2000 Drinking Water Filtration system there will be everything you need to get started:
- Filter System;
- Cartridge Set;
- Fitting Kit.
Performance Data Sheet for the Fountain 2 Filtration System
The following table lists all the harmful elements in your water that the Definitive Cartridge Set for the Fountain 2 Drinking Water Filtration System removes, and the quantities in which it does so.
It also gives you the dimensions of the unit.
Removes and reduces the following contaminants, particles and dissolved forms:
|Particles, Rust, Sediment||99.99%|
Organics, for example Pesticides
|Others Xenoestrogen||90.00% +|
Our products and solutions are no different from any other appliance buy you make.
To help makes things easier for you, we've given a guideline on the approximate skill-level and time involved in the installation of this product. The Fountain 2 comes with everything you need for installation (apart from the tools and labour)
DIY: if you’re handy; 2 hours
Professional: plumber; 1 hour
Please note: some of you might think you're handier than you are! This is a guideline only, intended only to help you understand how simple installation is and whom you could ask to do it for you. If you were unsure, we would recommend getting the professionals in!
Feel free to download our installation guide or browse other downloads.
All your questions should be answered here. Even more information may be found on our factsheet and glossary pages.
If you need further advice, then please get in touch.
- What does the filter remove?
- What does the filter leave in the water?
- Will there be a noticeable difference in the quality of water?
- How does the ‘Fountain’ system work?
- How will I know when I need to change the cartridge?
- How difficult is it to change the cartridge?
- How much space does the system require?
- Does the ‘Fountain’ require the use of chemicals or electricity?
- What is the operating pressure of the ‘Fountain’ system?
- What is the flow rate from the pure water supply?
- What are the minimum and maximum temperatures the system should be subjected to?
- Can I purchase the ‘Fountain’ filter without the tap?
- Does the ‘Fountain’ system soften water?
- Do I need to purchase a separate filter for the water dispenser in American style fridge or for my instant hot water unit?
- Will the filter stop my kettle from scaling up?
- How do I clean the tap without damaging the finish?
- Is the ‘Fountain’ system guaranteed?
- Does the ‘Fountain’ system remove nitrates?
- Will the ‘Fountain’ fit a sink with a standard size hole?
- I have heard that water filters breed bacteria, is this true?
- Why is my water milky?
The 'Fountain' removes a broad range of contaminants from water. Contaminants found in water can essentially be placed in three different categories - microbiological, chemical & aesthetic. Impurities within these categories that are removed by the FW1000 system include - harmful bacteria, protozoa organisms, chlorine, trihalomethanes, volatile organic chemicals (VOC), synthetic organic chemicals (SOC), foul tastes & odours, rust particles, sediment, aluminium sulphate and numerous other undesirable elements including dissolved and particulate metals.
The ‘Fountain’ is designed to remove virtually all harmful contaminants from water while leaving minerals essential to good health and taste intact. Calcium for example contributes to the overall taste of drinking water, is a major component of bones and teeth and is essential for various bodily processes such as blood clotting. The minimum required concentration of calcium in drinking water has been set by the EEC at 60 mg per litre. While some products such as distillers and reverse osmosis systems remove calcium and other beneficial elements, the ‘Fountain’ system has been designed to remove only harmful contaminants while leaving in essential minerals.
Yes. Most people immediately notice a significant difference in the overall quality of purified water when they install a ‘Fountain’ system. The extent of this depends largely on the level of contaminants in the water and individual sensory thresholds. Most complaints relating to the taste and odour of tap water are due to the presence of chlorine. As the system also removes wide range of impurities and contaminants, people often notice a marked improvement in the clarity and taste of the purified water. Pure water enhances the flavour of tea, coffee, soups and cooking in general.
By lifting or pressing the ‘touch-flo’ lever on the tap body, cold water is diverted through a non-return valve to the purification unit located under the sink. The housing of this unit contains the replaceable Fresh Water 1000-25-SM cartridge. The cartridge is constructed in six stages:
a) An outer shell of microporous ceramic that removes harmful bacteria, protozoa cysts and all particles above 0.9µ (micron). The ceramic element is proven to remove 99.99% of particles between 0.6 - 0.7µ (micron). For comparative purposes a red blood cell is approximately 5µ (microns) in size while the lower field of human vision is estimated at 20µ.
b) A premium grade anthracite based Granular Activated Carbon (GAC) to complement Stage (d) for the elimination of organic pollutants. These include chlorine, pesticides and other organic chemicals, foul tastes and odours and numerous other undesirable impurities.
c) Separation baffle to counteract channelling and improve contact time.
d) Another type of premium grade coconut G.A.C e) Selective ion exchange resin to especially remove dissolved heavy metals such as lead, copper, cadmium and mercury.
f) A pure polypropylene sinter to prevent escape of any filtration media. After purification the water continues through its own separate channel and is dispensed via a purpose made elegant ‘touch-flo’ tap.
Answer: After six months use the filtration media begins to lose its effectiveness, usually coinciding with a significant decrease in the pure water flow as the ceramic outer section begins to clog with contaminants. The customer Information / installation Instructions supplied with the system contains a Freepost registration card on which is printed a unique serial number. Returning the card enables us to register your details which in turn will ensure you receive a reminder when a cartridge change is due. Registration will also assist us in dealing with any additional enquiries you may have.
The procedure for replacing the cartridge is very simple and takes only a few minutes. The company does provide a call out cartridge replacement service thought this is very rarely required. Full Instructions explaining how to change the cartridge can be found in the installation Instructions and also come with every Replacement Cartridge.
The system takes-up very little space: the purifier, which is only 31cms high, will fit neatly under the sink in any size base unit.
No. The system has been designed to work from mains water pressure, does not require the use of any chemicals and the cartridge is constructed entirely of natural.
Answer: The system works on normal mains pressure. The maximum pressure that the unit should be subjected to has been calculated at 75psi (5 bars), and the minimum recommended pressure is 25 psi (1.7bars). Average mains pressure falls somewhere between the above while the pressure from a header tank in a bungalow is likely to be lower than the recommended minimum. Small pumps are available to deal with low pressure situations and pressure limiting valves can be supplied for households experiencing a higher than average water pressure.
On normal water pressure the average flow rate of the pure water supply can go up to around 3 litres per minute. For optimum chemical removal performance, the service valve can be adjusted to provide a flow rate of around 1.5 litres per minute.
The purifier should never be subjected to freezing temperatures as this can damage the unit. Damage can also occur if the purifier is connected to a hot water supply.
Yes. The ‘Fountain’ has been designed as a complete system but the housing and cartridge can be used for many different applications and can be plumbed in-line to coolers for instance and customers own individual taps. Please refer to technical specifications for flow rates and capacities.
No. The ‘Fountain’ is not a water softener but can be used in conjunction with a household softener thereby supplying hot soft water, cold soft water and hard pure drinking water. Hard water is good for drinking while soft water is beneficial for bathing and other uses that do not involve the actual consumption of water.
No. A special fixing kit incorporating a tee piece is available, thereby allowing two separate supplies of purified water to be drawn from a single unit.
To a degree the answer is yes, though this reduction will be limited and depends on the overall chemistry of the water. The ‘Fountain’ is not a water softener, and unlike some filters, does not remove the minerals essential to good health and taste. Calcium and magnesium, perhaps the most essential of these minerals, are the cause of scaling. Some contaminants combine with these minerals and by removing the contaminants the scaling effect can be reduced.
When water is boiled, some of the temporary hardness (in the form of calcium carbonate) precipitates into the water. In extreme cases this results in the appearance of white flecks in the boiled water or as a surface film on tea and coffee. A convenient remedy for this problem is to use one of the new generation of kettles now available. These kettles incorporate a fine mesh screen that remove the precipitate but not the dissolved minerals, thereby complementing the use of the ‘Fountain’ system.
Care should be taken not to damage the plated or painted finish of the tap. To clean, all that is required is to gently wipe over the surface with a soft damp cloth. You should not under any circumstances use abrasive liquids, powders, or scouring pads to clean coloured taps.
Yes, all ItDoesTheJob.com Ltd products are warranted for a period of 12 months after purchase to be free from defects in and workmanship when properly installed and operated in accordance with our Instructions. The cartridge life will depend on influent water quality, pressure and overall usage and is not covered by this warranty.
The ‘Fountain’ system is not designed to remove nitrates and while it will remove a certain percentage, this can be regarded as accidental. The actual amount removed depends on whether or not any of the nitrate present is organically bound. However the FW2000 can incorporate a second cartridge for special needs such as the removal of nitrates. A separate data sheet on this is available on request.
[There has been a lot of misinformation in the media about the dangers of nitrate in drinking water and a fact sheet dealing with this is also available on request.]
The two health risks that are irresponsibly associated with nitrates are methaemoglobinaemia and stomach cancer. Methaemoglobinaemia Also known as the "blue baby syndrome", it is an extremely rare blood condition that is readily treated. In the last 49 years there have only been 14 reported cases of the disorder in the UK, the last one taking place over 27 years ago in 1972. Nitrates when ingested are converted by bodily processes to nitrites. Stomach acids or amines react with nitrites to form N-Nitrosamines. Despite speculation over a possible link with nitrosamines and carcinogenicity, the numerous studies carried out world-wide by various respected authorities have failed to establish any link between the two. In fact, incidences of stomach cancer are at their lowest in areas of high nitrate concentration. According to the World Health Organisation, only 22% of our average daily nitrate intake is attributable to water with the remaining 78% coming from food. Just one lettuce leaf reportedly contains up to 20 times as much nitrate as a single glass of water.
Yes. The base of the ‘Fountain’ tap conforms with European standards relating to the diameter of the tap base and the diameter of the fixing hole. The thread size of our "touch-flo" tap is only 12mm so an additional drinking tap on any work surface or in the corner of any sink is very easy to install.
Yes, but it does not apply to the ‘Fountain’ system. Certain carbon filters have in fact been criticised for their ability to breed bacteria. However, in fairness to the manufacturers of these, the situation has been widely exaggerated and only applies to heterotrophic opportunistic bacteria. By comparison the ceramic shell of the 1000-25-SM cartridge was originally developed for its bacteriological removal capability. The same ceramic shell incorporated in the 1000-25-SM design is currently being used world-wide by all British Embassies, the Ministry of Defence, Oxfam, UNICEF, the Red Cross and all other major disaster relief agencies, together with thousands of other respected organisations for the removal of, or protection against harmful disease-causing bacteria.
When your cartridge has been replaced there can be alot of air bubbles that are introduced to the water, this can result in a "grey" or "milky" like appearance to your water. Rest assured this is JUST thousands of tiny air bubbles that are working their way out of your system. These air bubbles will usually work their way out of the system within a few days, however if you would like to address the problem now please see below for instructions.
Here are just some of the ways it does the job:
- More economical than buying bottled water;
- Double the capacity of the of the Fountain and so even more economical.
- Environmentally friendly as no more wasteful plastic bottles are needed (saving you hassle too). The system is fully recyclable too.
- Have clean, healthy, tasty water on tap- take out all the pollutants in tap water whilst receiving better health benefits than from bottled water;
- The discreet tap fits in with any kitchen (plus it’s compatible with any 3-way tap);
- Free from chemical additives.
- To operate no electrical power needed only water pressure. Simply turn the tap. When it comes to change you cartridge we’ll be able to remind you and then it’s as simple as changing a pen cartridge.
- With a sturdy, durable housing the filter will last you years and can be taken with you if you move home.
Here is a guide to delivery and returns. We are constantly looking to minimise delivery costs so some products may vary. All available delivery options will be shown in the basket and correct delivery will be calculated before you check out. You will only be charged one delivery cost.
Not all options available for all products.
To calculate accurate delivery cost to any address, please click ‘Estimate delivery cost’ above.
International deliveries: Please call us for more information on international deliveries
Collection: We're pleased to say that this product can be collected from us at ItDoesTheJob.com HQ.
If you want to pop in to say hello (and not worry about delivery!) then simply order over the phone on 020 8539 4707.
Alternatively, if you'd like us to call you, then just get in touch or email [email protected]
We think you’ll be more than happy with your purchase. If you’re not, simply return to us within 30 days.
New cartridges/ systems: Our water filters automatically come with the optimum cartridges for 99.9% of people- designed for British water. However, should you require/ desire, other specialised cartridges are available, see table below or contact us for more advice.
|Cartridge Options||Key Elements It Removes||More Information|
|Bacteria, Chlorine, Lead, Aluminium...||Definitive Cartridge Set Data sheet|
|Chlorine, Odours, Heavy Metals, Lead...|
|Chlorine, Odours, Heavy Metals, Odours...|
|Chlorine, Odours, Heavy Metals, Nitrates...|
Cartridge renewals: If you buy a water filtration system or a water filter cartridge from us, we have a complimentary reminder service- we’ll remember what you’ve got and when it’s due so you don’t have to. If you think we've forgotten you then please get in touch we'll do the rest!